How long does the visit last?

The audiovisuals on the first floor and first floor have a duration of approximately 20 minutes, on the following floors, as it is a free visit, you can add as much time as you need.

Can I enter with my pet?

We have a garden area, enabled for your dogs, where they can wait, with water and shade, however if you can take your pet in your arms, will be more than welcome.

Is the content suitable for all audiences?

Yes, from the youngest to the oldest will be able to enjoy this wonderful experience.

Scary?

The ghosts of Velarde’s palace are its former inhabitants, who are represented with different audiovisual techniques so that you can meet them in their own home. a great deployment of technical means, actors, dubbing, sound and lighting to be able to introduce these illustrious characters in their own rooms. the experience is set in a mysterious halo, but never scary or terrifying. experience suitable for all audiences.

Can I access with a stroller/car seat?

The palace is not adapted for the circulation of chairs, since it has stairs for access to its different floors.

Can I take pictures?

Photos and videos are allowed in the free visit areas.

Is it translated into different languages?

The audiovisual content is in Spanish, but our guides can translate it.

Can I pay by credit card?

Yes, we accept payments by cash, credit card and through our website.

Do I need to make a reservation?

Usually it is not necessary, since the passes are every 15 minutes approximately, but in dates of greater affluence of visitors we advise to reserve the entrance through our website.

What is the maximum number of people per group?

In order to guarantee the best tour experience, the maximum number of people per group is 25.

How to access?

The palace of velarde is located in the plaza de las arenas, this square is located just behind the collegiate church of santillana del mar. you will find the palace without problem, as its facade is imposing…you can’t miss it!