How to get
Frequent questions


Mornings: from 11:00 to 15:00 h.

Afternoons: from 16:00 to 20:00 h.
(last pass at 19:30 h.)

DAYS 6,7,8 y 9 and from December 21st to January 7th

Mornings: from 11:00 to 15:00 h

Afternoons: from 16:30 to 21:30 h

(last pass at 21:00 h.)

December 24th

Morning: from 11:00 to 15:00 h.

Afternoon: Closed

December 25th and 31st and  January 1st and 6th: CLOSED


 It is NECESSARY to be in the Palace 5 minutes before the visit starts.





General ticket: 8 €

Kids under 14 years old: free entrance


Groups (over 15 pax): 6€
(please, contact previously)


We inform our visitors that the palace is not adapted for wheelchair circulation, as it has stairs to access the different floors. This architectural barrier has not been able to be resolved due to the heritage protection of this building that prevents a solution to this physical barrier.





How long does the visit last?

The audiovisuals on the ground and first floors have a duration of 20 minutes. Approximately, on the following floors, as it is a free visit, you can add the time you need.

Can I enter with my pet?

We have a garden area, set up for your dogs, where they can wait, with water and shade, however if you can carry your pet in your arms, it will be more than welcome.

Is the content adapted for all audiences?

Yes, from the smallest to the largest will be able to enjoy this wonderful experience.

Is it scary?

The ghosts of the Velarde Palace are its former inhabitants, they are represented with different audiovisual techniques so that they can meet them in their own home. a great display of technical means, actors, dubbers, sound and lighting until these illustrious characters can be introduced into their own rooms. The experience is set in a mysterious halo, but never one of fear or terror. experience suitable for all audiences.

Can I access it with a baby chair/stroller?

The palace is not adapted for the circulation of chairs, since it has stairs to access its different floors.

Can I take photos?

In the free visit areas it is allowed to take photos and videos

Is it translated into different languages?

The audiovisual content is in Spanish, but our guides can translate said content.

Can I pay with card?

Yes, we accept payments in cash, card and through our website.

Is it necessary to reserve?

Usually it is not necessary, since the passes are every 15 minutes. approximately, but on dates with greater influx of visitors we recommend booking your ticket through our website.

What is the maximum number of people per group?

To guarantee the best experience during the visit, the maximum number of people per group is 25.

Where is it accessed?

The Velarde Palace is located in the Plaza de las Arenas, this square is located just behind the collegiate church of Santillana del Mar. You will find the palace without any problem, since its façade is imposing…you can’t miss it!